MPR Terms & Conditions


FOB Destination via United Parcel Service, ground only. Emergency, expedite and other orders requiring special handling will be FOB origin.

Payment Terms

Net ten (10) days

Return Goods Policy

The customer should notify their MPR salesperson immediately if product received is not what was ordered. A Return Goods Authorization (RGA) number will be issued and instructions given to return incorrect shipment.

  • Full credit for shipment, if return is due to our error, and product is returned within 30 days

If a customer ordered product(s) in error or does not want to keep the product(s) ordered, the customer should notify their MPR salesperson of the intended return. The customer will be issued a Return Goods Authorization (RGA) number and receive instructions on how to return the product(s). The following restocking percent will be assessed:

  • Returns within 30 days of delivery 15%
  • Returns 31 to 60 days of delivery 20%

o Credit for sterile packaged products, only if returned in the original, unopened, undamaged shelf package
o Products that are damaged or custom made cannot be returned
o Products that are a special order cannot be returned



952.882.1289  800.524.5194 • 917 Lone Oak Road, Suite 1000  Eagan, MN 55121
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